Privacy Policy

Terms and Conditions for Collecting Personal Data at True North Alchemy

Effective Date: as at November 2024

Welcome to True North Alchemy. These Terms and Conditions outline how we collect, use, and protect your personal data when you engage any services we offer, as well as our True North Tribe mailing list for updates on events and services. 

1. Data We Collect We may collect the following types of personal data:

• Contact Information (e.g., name, email address, phone number)

• Demographic Information (e.g., age, gender)

• Health Information (e.g., physical or mental health details relevant to our services)

• Payment Information (if applicable)

2. Purpose of Data Collection We collect your personal data for the following purposes:

• To provide you with our full range of services offered

• To communicate with you about appointments, services, and updates

• To improve our services based on your feedback

• To comply with legal obligations

3. Consent By providing your personal data, you consent to the collection and use of your information as outlined in these Terms and Conditions. You can withdraw your consent at any time by contacting us.

4. Data Protection We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or misuse.

5. Data Sharing We will not share your personal data with third parties except in the following circumstances:

• With your explicit consent

• To comply with legal requirements

• To service providers who assist us in operating our clinic and delivering our services, under strict confidentiality agreements

6. Data Retention We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

7. Your Rights You have the following rights regarding your personal data:

• The right to access your data

• The right to request corrections or updates

• The right to request deletion of your data

• The right to object to or restrict processing

8. Changes to These Terms We may update these Terms and Conditions from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

9. Contact Information If you have any questions or concerns about these Terms and Conditions or our data practices, please contact us at:

• Email: hello@truenorthalchemy.com.au